The first photos may take up to 24 hours to appear in the system. If this doesn't happen, contact our support so we can resolve it quickly

The quality of the photos viewed on the site is for browsing only. To download the images in high quality, simply click on the desired photo and use the green download button.

Repeated or very similar photos: There may be similar or sequential images in your album. This is normal and may occur due to a duplicate scan of the system or the proximity of the records

Photos that are not of the passenger: In some cases, photos of other people may appear in your album. This occurs, for example, when the passenger is in the background of a main photo of another person or through facial recognition with high similarity. These images may be removed at the end of the trip

Absence of photos: There may be a lack of passenger records for a specific event due to various factors, such as mismatches, voluntary departure, weather conditions or other unforeseen events.

More information is available in our FAQ: https://fotix.com.br/porto2025/faqporto/

The cancellation and refund policy is described in the Purchase Agreement. We recommend reading it completely before purchasing the package: https://fotix.com.br/porto2025/termoporto/