Important information about the photo pack:

1. Repeated or very similar photos: You may find "repeated" photos in your album. Don't worry, this can happen for several reasons, such as a duplicate system scan, photo sequence, or other
similar situations.
2. Photos that are not of the passenger: In some cases, photos that are not of the passenger may appear, for example, when the passenger appears in the background of someone else's photo. This is due to the high sensitivity of the facial tracking system or in rare cases where the facial metric is very close to that of the passenger in question. At the end of the trip, these photos may be deleted from
the album.
3. Album content:The package does not have a maximum number of photos, so all the photos found will be included in the package. Passengers are photographed in individual or group moments, and our goal is to capture striking and spontaneous moments. They can request group or individual photos, which helps to make the album more complete.
4. Absence of photos: Most photos will be taken during activities and events, but occasionally, there may be an absence of photos of the passenger at any of the events for various reasons, such as disagreements, separation from the group, or other similar situations.
5. Support:The first photos may take up to 24 hours to appear in the system. If the photos don't appear after this time, please contact us as soon as possible so we can help troubleshoot the issue. Support is available to help answer questions and resolve issues related to the photo package
.
6. Photo quality:The quality of the photos displayed on the site does not match the quality of the original file and is for viewing only. To obtain your photos in high quality, simply click on the photo and download them in high resolution, clicking on the green download button.

This and other information can also be viewed in our FREQUENTLY ASKED QUESTIONS by clicking here.

ATTENTION:

The amount of the discount of R$100.00 related to the seller's coupon is applied directly at the closing of the purchase, after the validation of your coupon! The discount coupon is applicable up to 2 days after the end of the trip.

In the event that the Contractor chooses to cancel the pre-event request due to the impossibility of attending, it is necessary that the request be made at least 3 (three) days in advance, by sending an e-mail to atendimento@fotix.com.br. Purchases made close to the date of the trip, or after the deadline of up to 3 (three) days before the event, are not subject to cancellation. If the minimum number of 20 (twenty) photos provided for in the package is not reached by the end of the trip, the contractor must contact us at atendimento@fotix.com.br or through our service channel on WhatsApp (11) 99749-1003 within 7 days after the end of the event, for proportional reassessment. For cancellations made up to 24 hours before the passenger's arrival, a 70% refund will be applied. After that period, the chargeback will be assessed based on the availability of viable photos for a proportional refund. The refund and cancellation will be processed within 30 (thirty) days after confirmation that the photos were not available by Fotix and/or downloaded by the Contractor, following the refund system corresponding to the payment method used